Refund, Order, and Returns Policy
Thank you for shopping with us. We are committed to providing you with quality products and a smooth shopping experience. Please read the following policy carefully to understand your rights and responsibilities regarding orders, shipping, returns, and refunds.
1. Order Processing and Payment Verification:
- All orders are processed only after payment verification. Placing an order does not confirm its processing until the payment has been successfully verified.
- Payment verification typically takes 48 hours, but this may vary depending on your payment method.
2. Stock Availability:
- Our products are limited to the available stock. We do not restock or reorder items once they are sold out.
- We do not track inventory in real-time, which means availability may change between the time you place your order and when it is processed.
- In the event an item is found to be out of stock after your order has been placed and payment verified, we will issue a full refund for that specific product promptly.
3. Shipping Information:
- Shipping times may vary depending on the product, destination, and shipping method selected at checkout.
- Products in the same order may be shipped separately due to stock locations, packaging requirements, or logistical reasons.
- Once your order is shipped, you will receive a confirmation email with tracking information (if applicable).
4. Returns Policy:
- We accept returns for unused, unopened items within 14 days of delivery.
- To initiate a return, please contact us at info@homeprefection.com with your order number and reason for the return.
- Return Conditions:
- Items must be in their original condition and packaging.
- Items or packaging can not be damaged or altered.
- Proof of purchase is required.
- Items marked as final sale are not eligible for returns.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
5. Refund Policy:
- Refunds will be issued to the original payment method used at checkout.
- Please allow 1 week for the refund to be processed after we receive and inspect the returned item.
- If your order included a shipping fee, this fee is non-refundable, unless the return is due to our error.
6. Cancellations and Order Changes:
- Orders can only be canceled or modified before payment verification. Once the payment has been processed, we cannot guarantee changes or cancellations.
- If you need to cancel or modify an order, please contact us as soon as possible at info@homeprefection.com.
7. Damaged or Incorrect Items:
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and a description of the issue.
- We will arrange for a replacement, exchange, or refund as appropriate.
8. Contact Us: If you have any questions or concerns about our Refund, Order, and Returns Policy, please reach out to us at:
- Email: info@homeprefection.com
We appreciate your business and are here to assist you with any issues related to your orders.
